The Keys. The making of a Melbourne café.
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Episode 3

Making it happen

They say the first step is always the hardest. Whoever said that didn’t have The Keys on their side. On this episode of The Keys, Bank of Melbourne’s Vanessa Hastie helps Andrew Kelly prepare his finances as he begins to create the story of his new café. Enjoy.

Behind the scenes of Andrew Kelly's new café

It's been five years since Andrew Kelly opened Auction Rooms, the North Melbourne café that has become renowned for its commitment to specialised brewing methods and creative food offerings. He's also the driving force behind Small Batch, the boutique roastery around the corner, as well as Counter, a standing-room-only coffee bar over the road.

In 2014, he's taking his next step by opening a new space in the CBD. Shifting away from the tried-and-true, yet ultimately saturated standard café model, Kelly is focusing on filter coffee at the new café, as well as smorrebrod, a Scandinavian variety of open sandwich. "Filter coffee can be fast, it can be every day and it can be appreciated by everyone," says Kelly. "We’ve got a team of people champing at the bit here to get the next project off the ground."

Managing your cash flow

Cash flow is like oxygen for small businesses. Proper planning, budgeting and making frequent cash flow projections will keep your business going and help you prepare for unexpected business costs.

Don't let tough times sneak up on you, manage your cash flow efficiently with our Cash Flow Forecast tool.

Download our Cash Flow Forecast spreadsheet here

Financing your small business

As an entrepreneur, you're likely to have your mind on your money; and money on your mind.

You'll find that your small business will always need extra funding for new equipment, extra supplies or just to save for a rainy day. Whether you're planning to expand or interested in a more efficient way to run your business, we'll help fuel your business with our flexible short-term and long-term finance options.

Find out more about financing your business here

Keeping on track with KPIs

Ask any entrepreneur and they'll tell you that the secret to their success is to have specific goals and frequently monitor KPIs. Just like report cards and height charts, Key Performance Indicators (KPIs) act as a yardstick for measuring the growth of your small business.

Have you set KPIs for your small business? Think of what's important for your business (such as finance, marketing or customer service), set metrics and monitor your progress regularly. Once you know what your business goals are, it'll be easier to work towards them.

Read more about KPIs here

Staying afloat in the sea of legal & tax

Starting and running a small business can feel like being in the deep end without floaties. Legal and tax issues can be a challenge for any entrepreneur, young or old. Registering tax returns, getting your ABN and planning for superannuation are just part and parcel of your task as a new business owner. However, you don't need to tackle these issues alone.

We know that getting professional advice can be costly, especially when you're a startup company. Avoid excessive professional fees through our free online service. From business laws to GST, we'll give you free advice for a range of legal and taxation issues. Keep us in mind the next time you’re seeking legal or tax advice.

Find out more about legal & tax advice here

Choose cards for more cash

Did you know that up to 66% of sales are made without cash?

Having various transaction options for your small business will make it easier for customers to pay you right away, whether in-store or online. When people are given more payment options, they're more likely to make impulse purchases, join loyalty programs and spend more per purchase.

If you're operating on a cash-only basis, check out our various payment solutions and grow your business today.

Find out more about payment solutions here

A guide to kick-starting your start-up

Starting a new business can often be a scary venture. We understand that you need to invest time in planning your operations and determining your vision. To make life a little easier, we’ve put together a quick ‘How To’ guide to help you decide where you want to take your business in the short, medium and long term as well as how to get the most out of the resources you have.

Our 'How to start a business' guide covers the essentials for starting a new business. Topics include:

  • Preparing to open your business
  • Registering your business name
  • Business structure
  • Your business plan
  • Start-up and on-going costs
  • Your finance options
  • Taxation, legal and compliance checklist

Get your small business guide here.

Read More

Vanessa Hastie - Banking and Finance Expert

With twenty years of banking experience to her name, ten of those in business banking, Vanessa Hastie has a way with numbers. Starting with Bank of Melbourne in late 2011, she operates from the Camberwell branch, taking care of local businesses in the inner eastern suburbs, in particular, Hawthorn, Kew, Ashburton, Glen Iris and Balwyn.

Vanessa has worked across Sydney and Melbourne over the years, and has recently completed a Banking and Finance Masters at Monash University in Caulfield. She is proud to be helping local businesses, owning one herself, and is passionate about finding realistic banking solutions for Victorians. Her values lie in honest and open banking, ensuring businesses know exactly what they need to holistically understand their finances. Read more

To find out more about the great products Vanessa recommended to Andrew, check out our BizPack!

Find out more

Does your business need a check up?

Are you in control of your business? Or does it control you? Working through our business ‘health check’ questionnaire may give you some objective insights into how it’s running, what you’re doing right and where there may be room for improvement.

Take the Health Check

Every business needs a game plan

No matter what type of business you run or which industry you’re in, a business and budget plan is essential. To help you get ahead of the game, we’ve brought Bank of Melbourne’s Business Plan template and Budget Planner to The Keys.

  • Business Plan

    An effective business plan is an essential part of successful business. Craft a plan that is both a compass and a map for your business, showing both your business direction and how you are to get there. It should serve as a constant reference point for all key members of the business.

    Download our Business Plan template

  • Budget Planner

    Don't rely on guesswork: do the sums and do the analysis. Check out our Budget Planner, where you can track and control your savings and expenses.

    Try our Budget Planner

Do business your way

When you're running a small business, you rarely have time on your side. That's why we're rolling out Branch and Business Centres right across Melbourne, so you can get the advice and services you need, at a time that suits you! With easy-to-use Coin Deposit Machines, Business Express Deposits, video conferencing and Small Business Experts at your disposal, you can get everything you need for your business in one place. For more info, contact your local Branch and Business Centres today.


586-590 Burke Road

Local Business Managers

Rajat Goel

0478 338 837

Vanessa Hastie

0478 493 105


Shop 2, 138-148 Main Street

Local Business Managers

Andrew Parker

0434 604 471

Christopher Wiseman

0403 344 469


192 - 194 Lonsdale Street

Local Business Managers

Arafat Chowdhury

0413 436 437

Leigh Bramhall

0411 257 775


316 Chapel Street

Local Business Managers

David Creanor

0412 719 704

Rob McKelvie

0434 689 682


367 Bell Street

Local Business Managers

Ali Barry

0423 822 148

Maria Fakiris

0434 600 729


Shop 2062, Southland Shopping Centre, Nepean Highway

Local Business Managers

Lisa Marks

0478 493 100

Peter Barclay

0434 682 735

South Melbourne

200 Clarendon Street

Local Business Managers

Eugene Ooi

0401 104 867

See Branch and Business Centres